Training Programs
My training programs are designed for public service professionals who work in fast-paced, people-centered environments. Each session focuses on practical skills that help staff communicate clearly, stay composed under pressure, and build stronger relationships, with the public and with one another.
These programs are engaging, approachable, and rooted in real workplace situations. Whether staff work on the front lines or behind the scenes, the goal is the same, to help teams feel more confident, capable, and supported in their roles.
Real-world training for the people who serve others every day.
Standing Ovation
Customer Service
Customer service training that helps staff elevate everyday interactions through confident communication, professional presence, and graceful problem-solving.
Keeping Cool
Under Pressure
A stress management and communication program that equips staff with tools to stay calm, clear-headed, and effective during emotionally charged or high-pressure situations.
A confidence-building workshop that helps teams reduce tension, break down silos, and develop a shared language for stronger communication and collaboration. Available for staff, leadership, and boards.
Team Dynamics
Active Listening
An insightful training that strengthens listening skills, builds trust, and helps staff communicate more effectively in both public-facing and behind-the-scenes roles.
How the Programs Are Delivered
Each training session can be customized to reflect your organization’s needs, audience, and goals. Programs are designed to be practical, engaging, and immediately applicable, so staff leave with tools they can use right away.
Let’s find the right training for your team.
View individual program details or reach out to discuss which option best supports your staff.