Keep Cool
Under Pressure

Help your team stay steady, no matter what the day brings.

This energizing training program equips public-facing staff with practical techniques for staying calm, clear-headed, and professional under stress. Participants learn how to manage emotionally charged interactions, regulate their responses, and maintain composure during challenging moments.

Designed for the realities of public service work, this session builds confidence, self-awareness, and resilience, helping staff respond with clarity and kindness even on the most demanding days.

Who This Program Is For

  • Public-facing staff

  • Library staff and library support teams

  • Fire service staff and leadership

  • Municipal and local government staff

  • Park district and recreation staff

  • Senior center staff

  • Customer service representatives and call center staff

  • Front desk and administrative staff

  • Small business staff who work directly with the public

  • Teams focused on service, communication, and community engagement

Support your staff when the pressure is on.

Learn how Keeping Cool Under Pressure helps teams stay calm, clear-headed, and professional during challenging moments.

Talk through training options