Standing Ovation Customer Service
Empower your team to deliver service that earns genuine applause.
This engaging customer service training helps staff elevate everyday interactions through confident body language, clear communication, and graceful problem-solving. Participants learn how small shifts in presence, tone, and response can significantly improve the experience of the people they serve.
Designed for both front-line and behind-the-scenes roles, this session focuses on real-world situations staff encounter daily, including high-pressure moments, misunderstandings, and emotionally charged interactions. The emphasis is on practical skills that help teams remain composed, professional, and service-focused, even when challenges arise.
Staff leave with tools they can use immediately to create positive impressions, strengthen trust, and represent their organization with confidence.
Who This Program Is For
Public-facing staff
Library staff and library support teams
Fire service staff and leadership
Municipal and local government staff
Park district and recreation staff
Senior center staff
Customer service representatives and call center staff
Front desk and administrative staff
Small business staff who work directly with the public
Teams focused on service, communication, and community engagement
Let’s elevate everyday interactions.
Explore how Standing Ovation Customer Service can help your staff communicate with confidence and represent your organization with professionalism and care.