Real-World Training for Public Service Teams
Practical, engaging programs that help staff stay calm, communicate clearly, and serve with confidence—especially when the pressure is on.
Every day, staff navigate difficult conversations, heightened emotions, competing demands, and the expectation to remain professional, patient, and composed—no matter the situation.
When stress builds or communication breaks down, it doesn’t just affect the moment. It can impact morale, service quality, and the well-being of the people doing the work.
Martina Mathisen delivers training that helps teams meet these challenges with confidence. Her programs are grounded in real situations, respectful of the work, and designed to give staff tools they can use immediately—on the job, in the moment, and on even the toughest days..
Let’s create something memorable for your team.
Public service professionals are asked to do a lot.
Training That Works in the Real World
Many organizations invest in training that sounds good in theory, but feels disconnected from the realities staff face every day. Public service teams don’t need more abstract concepts—they need practical strategies that work under pressure.
Martina’s training is built specifically for public-facing environments where time is limited, emotions can run high, and communication matters. Each session blends real-world scenarios with engaging delivery, helping staff build skills they can rely on when it counts most.
What teams gain:
Practical tools staff can apply immediately
Skills designed for public-facing and behind-the-scenes roles
Training that respects experience and workplace realities
Sessions tailored to your organization’s needs and goals
Training Programs
Standing Ovation Customer Service
Customer service training that helps staff elevate everyday interactions through confident communication, professional presence, and thoughtful responses.
Keeping Cool Under Pressure
A stress management and communication program that equips staff with tools to stay calm, clear-headed, and professional during emotionally charged situations.
Active Listening
An insightful training that strengthens listening skills, reduces misunderstandings, and helps people feel heard.
Team Dynamics
A confidence-building workshop that helps teams reduce tension, improve collaboration, and develop a shared language for working effectively together.
Meet Martina Mathisen
Martina Mathisen is a staff and leadership development speaker who helps public service professionals stay calm, confident, and effective in their work.
For more than a decade, she has presented nationally to over 100,000 people. With a background in educational entertainment, Martina brings energy, clarity, and approachability to topics that are often challenging—but essential.
Organizations don’t just book Martina for a session—they partner with someone who understands the realities of public service and is committed to supporting the people behind it.
Trusted by Public Service Organizations Nationwide
Participants consistently describe Martina’s sessions as relatable, practical, and immediately useful.
Let’s Find the Right Training for Your Team.
Supporting staff doesn’t require a complete overhaul. Often, it starts with giving people the right tools—and the confidence to use them.
Whether you’re planning staff development, leadership training, or support for public-facing teams, Martina will help you identify a program that fits your goals, your schedule, and the realities of your work.