Active Listening
Listening is the other half of communication, and it is one of the most overlooked skills in today’s fast-paced, high-pressure work environments.
Active Listening is an insightful, confidence-building training that helps staff understand how they listen, not just what they hear. Participants explore the natural filters they bring into conversations, including thinking ahead, judging, debating, or preparing a response, often while believing they are fully listening.
This session helps staff recognize the difference between listening to respond and listening to understand. When people feel truly heard, tension decreases, trust grows, and conversations become more productive, even in emotionally charged situations.
Designed for both public-facing and behind-the-scenes roles, this training focuses on presence, clarity, and intention. Staff learn how stronger listening prevents accidental escalation, reduces frustration, and supports healthier communication for everyone involved.
Participants leave with a clearer understanding of their own listening style and practical strategies they can use immediately. Better listening leads to stronger teams, deeper respect, increased loyalty, and the trust that makes effective communication possible.
Who This Program Is For
Public-facing staff
Library staff and library support teams
Fire service staff and leadership
Municipal and local government staff
Park district and recreation staff
Senior center staff
Customer service representatives and call center staff
Administrative and support staff
Leadership teams seeking stronger communication and trust
Any team that values clarity, connection, and mutual understanding
Strengthen communication by starting with listening.
Discover how Active Listening helps staff reduce misunderstandings, build trust, and communicate with greater clarity and intention.